Digital Transformation in Public Services in Dispenduk Capil
DOI:
https://doi.org/10.63232/ssh.v2i1.36Keywords:
Digital transformation, public services, Dispendukcapil, population administration, digital innovationAbstract
To improve the quality of public services, digital transformation has become a top priority, especially at the Population and Civil Registration Office (Dispendukcapil). This sector has utilized information and communication technology (ICT) to accelerate, facilitate, and increase the transparency of population administration services. The purpose of this study is to find the elements that support and hinder digital transformation in the Dispendukcapil, as well as how this has an impact on the quality of public services. Although digital transformation offers great opportunities to improve efficiency and accuracy, limited infrastructure, low digital literacy of society, and resistance to changes in organizational culture are some of the obstacles found based on literature research and data analysis. The results show that increasing digital literacy, central and regional government collaboration, and adequate budget allocation to support digitalization are essential. Technological transformation.
Downloads
References
Hardiyanto, E., et al. (2020). The Use of Technology in Public Services to Improve Administrative Efficiency. Journal of Technology and Innovation, 15(3), 45-59.
Ramadhan, A., & Putri, S. (2021). Limitations of Digital Infrastructure in Public Services. Journal of Government Administration, 12(1), 78-91.
Suryani, D., et al. (2022). Organisational Culture and Resistance to Technology in Digital Transformation. Journal of Management and Technology, 18(4), 112-126.
Prasetyo, R., & Wulandari, T. (2019). Digital Transformation in Public Services to Achieve Sustainable National Development Goals. Journal of Development and Public Policy, 9(2), 34-49.
Ministry of Administrative Reform and Bureaucratic Reform (2021). Use of ICT in Public Services to Increase Transparency and Accountability. Journal of Public Administration, 14(1), 101-113.
Hardi, P., & Gohwong, R. (2020). Infrastructure Limitations and Digital Literacy in Public Services. Journal of Technology and Innovation, 8(2), 45-58.
Kuswati, N., et al. (2022). Challenges and Opportunities in Digital Transformation in Public Services. Journal of Public Administration and Policy, 13(3), 72-84.
Natika, L. (2024). Transformation of Public Services in the Digital Era: Towards Better Future Services. The World of Public Administration Journal, 6(1), 1-11.
Susilawati, F. E., Yanti, R., & Erni, E. (2023). Government Digital Transformation (Case Study: e-Government Implementation and its Barriers). Journal Social Society, 3(2), 80-94.
Hidayat, E. W. (2024). Digital Transformation of Public Participation in the Policy Making Process. Journal of Interdisciplinary Studies Perspectives, 23(2), 221-232.
Afrilia, U. A., Muharam, R. S., & Nurlia, E. (2024, November). Digital Transformation in Governance: Realising an Inclusive Society 5.0. In National Seminar on Law of Social and Political Sciences (Vol. 1, pp. 524-533).
Habodin, M., & Damayanti, R. (2021). Technology Utilisation in Governance. PROCEEDINGS OF SENASPOLHI, 3(1).
Sukomardojo, T., Akbar, R. A., Aripin, Z., Amin, F., & Fatmawati, E. (2023). Digital Transformation in Public Administration and its Impact on Political Economy Awareness: Analysis of Qualitative Approach in Connected Community. Ministrate: Journal of Bureaucracy and Local Government, 5(2), 196-204.
Manik, S. P., & Juwono, V. (2024). Digital Transformation Strategy in Governance: A Study on the Ministry of Finance. Briliant: Journal of Research and Conceptual, 9(1), 1-16.
Prasetyo, E., Mazya, T. M., & Nurimani, N. (2023). IMPLEMENTATION OF DIGITAL GOVERNANCE MODEL IN ONLINE PUBLIC SERVICES. Journal of Governance, 9(2), 81-94.
Sudirman, F. A., & Saidin, S. (2022). E-Government and Sustainable Development: A Systematic Literature Review: A Systematic Literature Review. Nakhoda: Journal of Government Science, 21(1), 44-58.
Junaidi, F. (2021). Digital Transformation, Public Services in Pandemic Times. Ekasakti Educational Journal, 1(2), 278-292.
Patrisia, N. E., & Anwar, F. (2021). Implementation of digital transformation in public services at the financial management agency of beNGKULU province. Mimbar: Journal of Social and Political Research, 10(1), 24-33.
Sisilianingsih, S., Purwandari, B., Eitiveni, I., & Purwaningsih, M. (2024). Factor Analysis of Digital Transformation of Government Public Services in the Pandemic Era. Journal of Information Technology and Computer Science, 10(4), 883-892.
Yunaningsih, A., Indah, D., & Septiawan, F. E. (2021). Efforts to improve the quality of public services through digitalisation. Altasia, Indonesian Journal of Tourism, 3(1), 9-16.
Sulistiyo, R. D., & Shihab, M. R. (2023). Digital Transformation in Driver's Licence Services: Case Study of Korlantas Polri. Technomedia Journal, 8(2 Special Issues), 189-204.
Mardinata, E., Cahyono, T. D., & Rizqi, R. M. (2023). Village digital transformation through village information system (sid): improving the quality of public services and community welfare. Parta: Journal of Community Service, 4(1), 73-81.
Atmaja, S. (2024). Utilisation of Artificial Intelligence (AI) in Digital Transformation for Public Services. Journal of Management and Business, 6(1), 9-21.
Sulistyanto, A., Muhamad, P., Dwinarko, D., & Sjafrizal, T. (2022). Village Community Empowerment and Assistance in Digital Transformation of Website-Based Public Services. Journal of Community Service (Abdira), 2(3), 117-128.
Vandito, R. L., Paramesti, A., Aminudin, M. A. V., & Wulandari, L. (2023). Manifestation of the Concept of Digital Democracy in Governance in Jakarta: A Case Study of the Utilisation of the "Jakarta Kini (JAKI)" Platform as a Community Aspiration Platform. Journal of Reinventing, 5(2), 70-84.
Rahmadanita, A., & Hidayat, E. (2023). Digital Literacy Research Trends in 2012-2022: A Bibliometric Approach. Journal of Government Technology and Communication, 5(2), 188-207.
Choirunnisa, L., Oktaviana, T. H. C., Ridlo, A. A., & Rohmah, E. I. (2023). The Role of Electronic-Based Government Systems (SPBE) in Improving the Accessibility of Public Services in Indonesia. Sosio Yustisia: Journal of Law and Social Change, 3(1), 71-95.
Hidayat, N. R. (2023). The Effectiveness of Using Learning Device Information Systems in Preparing Learning Plans. Journal of Early Childhood Education, 17(1), 155-172.
Quddus, M. F., Manoarfa, H., & Utami, S. C. (2022). Problems and Solutions for Cash Waqf Collection in Indonesia: Analytical Hierarchy Process Approach. Journal of Islamic Economics Theory and Application, 9(5), 710-730.
Downloads
Published
How to Cite
Issue
Section
Categories
License
Copyright (c) 2025 SS&H: Studies in Social Sciences and Humanities
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant SS&H: Studies in Social Sciences and Humanities the right of publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and publication in this journal.
Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) after the publication process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.