The Role Of Waitresses In Serving Breakfast During The Covid-19 Pandemic At Intercontinental Bali

The Role Of Waitresses In Serving Breakfast During The Covid-19 Pandemic At Intercontinental Bali

Penulis

DOI:

https://doi.org/10.63232/ssh.v1i2.20

Kata Kunci:

Intercontinental Bali Resort, COVID-19 Pandemic, Waitress, Breakfast

Abstrak

This article provides an overview of the restaurant options and the role of waitresses at the Intercontinental Bali Resort during the COVID-19 pandemic. The resort has a variety of restaurants such as Taman Gita, Sunset Beach Bar & Grill, Bella Cucina, Jimbaran Gardens, and KO Japanese, which serve international and local dishes. The waitress at this resort has an important role in ensuring optimal service, especially at breakfast. Their roles include preparing the area, implementing health protocols, hygiene, coordinating with the kitchen, and serving guests in a friendly manner. During the pandemic, strict health protocols were implemented to protect guests and staff, such as the use of masks, face shields, and hand sanitizers. In addition, waitresses must also ensure social distancing and manage time so that there are no long queues. After breakfast, the waitress cleans and prepares for the next session. Regular evaluations and briefings are carried out to improve the quality of service. The results of this research are expected to provide deeper insights and help the hospitality industry adapt and improve service quality in the future

Unduhan

Data unduhan belum tersedia.

Referensi

Azzahra, N. (2020). Review, Location and Price of Paduppa Resort Bira Bulukumba. Travelandword.Com. https://travelandword.com/review-lokasi-dan-harga-paduppa-resort-bira-bulukumba/

Bhisama, I. M. P. A., & Yulianie, F. (2023). New Normal Era: A'la carte menu lunch service by waitresses. Scientific Journal of Tourism and Business, 2(5), 1272–1279. https://doi.org/10.22334/paris.v2i5.437

Edo, H., Fanggidae, R. E., Maak, C. S., & Amtiran, P. Y. (2023). Analysis of the Development of Tourism Facilities and Accessibility in the Mengeruda Hot Spring Tourist Attraction, Soa District, Ngada Regency. GLORY Journal of Economics and Social Sciences, 4(6), 1389–1405. https://doi.org/10.35508/glory.v4i6.11711

Intercontinental. (2023). Restaurants for Diverse Tastes. InterContinental Hotel. https://bali.intercontinental.com/id/dining/

Kustini, H. (2015). Factors that affect the number of tourists in the tourist attraction "Ndayu Park" in Sragen Regency. Hotellier Journal, 1(2), 23–24.

Oka, I. M. D., & Winia, I. N. (2017). Excellent service in an international restaurant (1st ed.). Paramita.

Palupi, E. R., & Bintoro, N. S. (2022). Analysis of Labor Absorption in the Tourism Sector of Blitar Regency during the Covid-19 Pandemic. Journal of Development Economic and Social Studies, 1(2), 243–253. https://doi.org/10.21776/jdess. 2022.01.2.07

Pramita, I. A. P. M., & Parma, I. P. G. (2020). Barista and Bartender Quality Improvement Strategy at Four Points By Sheraton Bali Seminyak Hotel. Journal of Hospitality and Tourism Management, 3(2), 69–77. https://doi.org/10.23887/jmpp.v3i2.29078

Sugiarto, E., & Sulartiningrum, S. (1996). Introduction to accommodation and restaurants : for those of you who are in the tourism industry (1st ed.). Gramedia Pustaka Utama.

Sugiyono. (2014). Educational Research Methods Quantitative Approach,. qualitative, and R&D. Alphabeta.

Sugiyono. (2015). Educational research methods: Quantitative, qualitative, and R&D approaches (15th ed.). Alphabeta.

Sugiyono. (2016). Quantitative, Qualitative and R&D Research Methods (24th ed.). Alphabeta.

Sugiyono. (2017). Quantitative, Qualitative, and R&D Research Methods. Alphabeta.

Sugiyono. (2018). Quantitative, Qualitative, and R&D Research Methods. Alphabeta.

Sugiyono, P. D. (2019). Educational Research Methods: Quantitative, Qualitative, R&D Approach (26th Edition). In Bandung: CV Alfabeta.

Unduhan

Diterbitkan

2024-06-28

Cara Mengutip

Andika , D. B., & Faozen, F. (2024). The Role Of Waitresses In Serving Breakfast During The Covid-19 Pandemic At Intercontinental Bali. SS&H: Studies in Social Sciences and Humanities, 1(2), 71–80. https://doi.org/10.63232/ssh.v1i2.20

Terbitan

Vol 1 No 2 (2024): SS&H: Studies in Social Sciences and Humanities

Bagian

Articles

Kategori

Lisensi

Hak Cipta (c) 2024 SS&H: Studies in Social Sciences and Humanities

Creative Commons License

Artikel ini berlisensi Creative Commons Attribution-NonCommercial 4.0 International License.

Penulis yang menerbitkan dengan jurnal ini menyetujui persyaratan berikut:

Penulis mempertahankan hak cipta dan memberikan SS&H: Studies in Social Sciences and Humanities hak publikasi dengan karya yang secara bersamaan dilisensikan di bawah Lisensi Atribusi Creative Commons yang memungkinkan orang lain untuk berbagi karya dengan pengakuan atas kepengarangan dan publikasi karya dalam jurnal ini.

Penulis dapat masuk ke dalam pengaturan kontrak tambahan yang terpisah untuk distribusi non-eksklusif dari versi karya jurnal yang diterbitkan (misalnya, mempostingnya ke repositori institusional atau menerbitkannya dalam sebuah buku), dengan pengakuan publikasinya di jurnal ini.

Penulis diizinkan dan didorong untuk memposting karya mereka secara online (misalnya, di repositori institusional atau di situs web mereka) setelah proses publikasi, karena dapat menyebabkan pertukaran produktif, serta kutipan yang lebih awal dan lebih besar dari karya yang diterbitkan.